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Rental Policies & Conditions

Reservations

Reservations can be made up to one (1) year in advance. Rates and properties are subject to change without notice. Rates and properties are not guaranteed.

Advanced Payment

An advanced reservation payment of fifty (50) percent is required to confirm your reservation at time of booking. Advanced reservation payments are not damage deposits. Advanced reservation payments are made by credit card. Any remaining balances are due thirty (30) days prior to arrival date. Balances not paid by the due date will be automatically applied to the credit card on file. Reservations made within thirty (30) days of arrival date require full payment at time of booking.

Confirmations

Upon receipt of your advanced reservation payment, your reservation confirmation will be e-mailed to you. Enclosed will be directions, arrival instructions, late arrival instructions and a separate attachment containing your confirmation. Please be sure to print both sheets.

Rates

All published rates are based on specific property location, size and amenities. Rates are subject to change without notice. Emerald Coast Vacation Rentals reserves the right to correct rates that may have been misquoted regardless of how the error was made.

Property Assignments

When making a reservation guests will be given a specific property code. EmeraldCoast Vacation Rentals reserves the right to switch your property code at any time due to unforeseen circumstances.

Taxes

Tax in OkaloosaCounty is 11%. Tax in Walton County is 11%. Guests are responsible for paying all taxes.

Processing Fees

A non-refundable processing fee of five (5) percent will be charged to all reservations.

Additional Fees

A non-refundable housekeeping fee will be charged to all reservations. Housekeeping fees vary on the size of the property.

Cancellation

It is strongly encouraged that all guests purchase CSA Travel Protection Insurance. Any guests choosing not to purchase CSA Travel Protection Insurance may only cancel 60 days prior to their scheduled arrival date and receive a refund of the advanced payment, minus a $75 cancellation fee. Emerald Coast Vacation Rentals does not give refunds for Man-Made and/or Technological disasters.

CSA Travel Protection Insurance

The insurance premium is 6.95% of your total reservation amount and can be added at the time of booking. To file a claim with CSA Travel Insurance call 800-554-9839.

Hurricanes/Tropical Storms

No refunds will be made due to Hurricanes or Tropical Storms, even in the event of mandatory evacuations. Refunds for Hurricanes or Tropical Storm evacuations are only given through CSA Travel Protection Insurance.

Check-In Time

Check-in time begins at 4 p.m. Local Time. In some cases, access to your property may be unavoidably delayed due to cleaning or maintenance issues. Emerald Coast Vacation Rentals does not guarantee early arrivals. No refunds will be given for late arrivals or early departures. Early check-ins may require an additional fee.

Check-out Time

Check-out time is no later than 10 a.m. Local Time on the scheduled day of departure. Any guests departing after 10 a.m. will be subject to an additional fee. Guests are expected to leave the properties in neat condition, take out all trash and clean all dishes. If a property is left excessively dirty guests will incur additional charges.

Family Rentals Only

All properties are for family rentals only. No properties will be rented to vacationing students or adults under the age of 25 who are unaccompanied by a responsible parent or guardian. A PARENT OR GUARDIAN MUST BE STAYING IN THE PROPERTY AT ALL TIMES. ANY VIOLATERS WILL BE EVICTED AND FORFEIT ALL RENTAL PAYMENTS AND DEPOSITS. THIS POLICY INCLUDES RESERVATIONS MADE BY PARENTS OR GUARDIANS WHO CHECK UNDERAGE GUESTS IN, THEN LEAVE BEFORE THE ENTIRE STAY IS COMPLETED. In accordance with Florida State Statute 509.141, reservations made under false pretense are null and void and check-in will not be allowed.

Property Damage

An active credit card is required to be held on file in the event of property damage. Additionally, a Vacation Rental Damage Protection Fee is charged on every reservation. This is a $35.00 non-refundable fee (Peace of Mind Protection) that will cover each guest up to $1,500 worth of accidental damage. Accidental damage MUST be reported and disclosed to management prior to check-out to be considered accidental. Missing or lost items are not considered accidental damage and will be subject to guest charge at replacement cost. Intentional damage of any amount is not covered under the Peace of Mind Protection Fee and will result in the credit card on file being charged for the full amount of the damages at replacement cost. Any accidental damage exceeding $1,500 will be charged to the credit card on file. Any damage noticed upon arrival must be reported immediately to our office. By making a reservation with Emerald Coast Vacation Rentals you hereby waive your right to dispute any charges that are made to your credit card regarding the terms of this policy or in violation thereof.

Minimum Stay Requirements

All properties require seven (7) night minimums. In some cases a minimum stay of 3 nights will be allowed. Emerald Coast Vacation Rentals will determine when a property will allow a less than weekly stay. Guests are encouraged to speak with a representative before making reservations.

Keys and Movie Cards

Keys and Movie Cards must be returned to Emerald Coast Vacation Rentals at check-out. Guests will be charged $25 for each Key or Movie Card not returned if applicable. 

Pets

In most properties pets are not allowed. Pets are allowed only in properties designated “Pet-Friendly” for an additional fee. Pet owners will be held financially responsible for any damages and/or extra cleaning as a result of their pets. For all properties that are not pet friendly a fee of $250 will be added to your credit card if it is determined a pet was in the property.

Smoking

Smoking is not allowed in any property managed by Emerald Coast Vacation Rentals. Any guests found to be in violation of this policy will be billed an additional fee.

Subletting

Reservations are not transferrable.

Maintenance

Please report any maintenance issues to our office during your stay. Maintenance orders will be handled in the order they are received. Emerald Coast Vacation Rentals staff and authorized vendors may enter the properties to respond to any maintenance or housekeeping issues during your stay. There are NO refunds or adjustments for maintenance issues or unforeseen failures such as the supply of electricity, water, telephone, television, cable or satellite providers, appliances or air conditioning.

Internet

Some properties have internet access, either free or for a fee. Emerald Coast Vacation Rentals does not, however, guarantee internet connectivity. If a guest does access any internet content during your stay you do so at your own risk and are responsible for ensuring that any accessed material does not violate laws regarding copyright, trademarks, pornography or any material deemed slanderous, defamatory or offensive. No refunds will be given due to loss of internet service.

Beach Towels

Guests are required to bring their own beach and/or pool towels. Emerald Coast Vacation Rentals does not allow any towels, sheets, blankets, or furniture to be removed from a property.

Housekeeping

All properties will be stocked with an initial supply of trash liners, toilet paper and dishwasher soap. Once this initial supply is depleted it is up to the guest discretion to purchase additional during their stay if needed.

Neighborhood/HOA Rules

Most neighborhoods and/or buildings are controlled by a Home Owner Association. These associations have strict rules in many cases regarding parking, garbage removal, towels hanging from balconies, trailers and RVs. For questions about restrictions in neighborhoods please contact an Emerald Coast Vacation Rentals representative. In the event of non-compliance guests are responsible for any fines that may be imposed. Guests are encouraged to be good neighbors.

Individual Properties

Although each property will be completely equipped for rental purposes, we cannot accept responsibility for aesthetic conflicts. All properties are privately owned. EmeraldCoast Vacation Rentals reserves the right to change properties for any reason. *Should an owner of any property elect to remove their property from our rental program, the guest shall not hold Emerald Coast Vacation Rentals & Sales liable. In such an instance, the guest will be relocated to comparable accommodations determined by the Rental Agency.

Special Events

Weddings and special events are not permitted at most properties. Some events require permits and/or approval from associations and in many instances an additional fee may be required based upon the event and property. It is the guest responsibility to contact the corresponding associations and/or representatives to ensure compliance.

Pool Policies

Renters accept all responsibility for the risk of using pools and Jacuzzis. Diving or jumping into pools or Jacuzzis may result in head, neck or spinal injuries. Guests must accompany all minors in their party to pools and Jacuzzis. Community or condominium pools are not controlled by Emerald Coast Vacation Rentals therefore Emerald Coast Vacation Rentals cannot be held responsible for any inconveniences resulting from the pool(s).

Long-Term Rentals/Mailboxes

Emerald Coast Vacation Rentals does not guarantee use of a mailbox with every rental. If you are a long-term guest please check with an Emerald Coast Vacation Rentals representative before having your mail forwarded to your designated property address.

Disclaimer

The Renter agrees that Emerald Coast Vacation Rentals & Sales shall not be liable to Renter, Renter’s Guests, Invitees or any Person for any injury, loss or damage to any Person or Property on or about the rental premises. Renter shall hold Emerald Coast Vacation Rentals & Sales armless and indemnified from and against all loss or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect or default of the Renter, his/her Guests or Invitees. The Renter acknowledges that Emerald Coast Vacation Rentals acting solely in the capacity of Agent for the property owner, assumes no liability hereunder.